Terms of Service

• You must be at least 18 years old and hold a valid driving licence accepted in Lebanon.
• You must provide accurate details about yourself and any additional driver when you book.
• Rentals are personal to you; you may not transfer a booking to another person without our agreement.

• Rental periods start from a minimum of 3 rental days.
• A booking is confirmed only once payment is completed (card) or once cash payment is confirmed at pickup.
• Advertised prices are shown in US dollars, include VAT, and include insurance. Delivery, when offered, is charged separately.
• Promotional codes apply to the rental price only and never to delivery. Only one promo code can be used per booking, and codes cannot be combined with other promotions.
• We may decline a booking, for example when a vehicle is unavailable or a licence cannot be verified.

• Card payments are processed securely by our payment provider. Your full card number is sent directly to the provider and is not stored on our servers.
• A security deposit may be collected at handover. The deposit is not part of the booking total and is returned at the end of the rental, subject to deductions under these Terms.
• If a monthly billing schedule applies to your booking, invoices are issued progressively during the rental; only invoices already issued are payable.
• Fines for parking, speeding, traffic or other offences incurred during your rental are your responsibility and are charged to you, along with any administrative fee.

• Within the first 48 hours after booking: full refund of what you paid.
• After that, up to 48 hours before pickup: 50% of the booking is kept as a cancellation fee.
• Less than 48 hours before pickup, or once the rental has started: the booking is non-refundable.
• The security deposit is always released on cancellation, regardless of the timing.

• Before your rental starts, a pickup inspection records the vehicle's odometer and fuel level. A rental begins once that inspection is complete.
• You must return the vehicle at the agreed time and location, with the agreed fuel level. Missing fuel and kilometres driven beyond the agreement may be charged at handover or on return.
• Any new damage noticed at return is documented and charged according to the vehicle's condition records.
• You must not let anyone not named on the booking drive the vehicle, take it outside Lebanon, or use it for racing, towing, ride-hailing or any illegal purpose.

• Every rental includes insurance as described at booking.
• Insurance does not cover damage caused by breach of these Terms, unauthorised drivers, negligence or unlawful use.

• Our loyalty program earns points on payments you actually make, not on amounts invoiced but unpaid.
• Tiers (Silver, Gold, Platinum) are reviewed over time and can go down as well as up when recent activity changes.
• Reward vouchers are applied at checkout, cannot be combined with promotional codes, and are used only when the booking is completed.
• Points and vouchers have no cash value and are non-transferable unless we say otherwise.

• Keep your password confidential; you are responsible for activity carried out through your account.
• You can view and update your details in the app. You can ask us to correct information about you.
• You may delete your login from the app or website after confirming your password. Deletion is not possible while any invoice or fine is unpaid. Your booking history and documents are kept for legal and accounting purposes.
• We may suspend or close accounts that breach these Terms, attempt fraud, or abuse the Service.

• Do not misuse the Service, attempt to access data that is not yours, disrupt its operation, or scrape or resell its content.
• Chat and support channels are for genuine customer communication only; abusive or unlawful messages may lead to loss of access.

• The Service is provided with reasonable care. We do not promise it will always be uninterrupted or error-free, and we will fix significant issues as promptly as we reasonably can.
• To the extent permitted by law, our liability for the rental and the Service is limited to the amounts you paid for the rental concerned. We are not liable for indirect or consequential losses, except where the law does not allow that limit.
• Nothing in these Terms limits liability that cannot legally be limited.

We may update the Service and these Terms from time to time. We will post the new version on this page and update the "Last updated" date. Material changes affecting existing bookings will be communicated to you.

These Terms are governed by the laws of Lebanon. Disputes will be handled by the competent courts of Lebanon.