Legal
Privacy Policy
Last updated: October 12, 2026
This Privacy Policy explains how Hermes Rent a Car ("Hermes Cars", "we", "us") collects, uses and protects your information when you use the Hermes Cars mobile app and the website hermescars.com (together, the "Service"). The Service is operated with technology provided by Stennir.
1. Information we collect
Information you give us
- Account details: name, email address, phone number and password.
- Booking details: rental dates, pickup and return locations and vehicle choice.
- Driver verification: your driving licence details, used to confirm you are eligible to rent a vehicle.
- Payment information: card payments are processed securely by a third-party payment provider. Your full card number is sent directly to that provider and is not stored on our servers; we receive only limited details such as the card type, the last four digits and the payment status.
- Messages you send us through support or contact forms.
Information collected automatically
- Location: with your permission, the app uses your device's location to show nearby branches, cars and pickup points. You can turn this off at any time in your device settings. We do not track your location in the background.
- Usage and device data: app interactions, device type, operating system version and app version, used to keep the Service working and improve it.
- Diagnostics: crash reports and error logs, used to find and fix problems.
Loyalty program
- If you take part in our loyalty program, we keep a record of your rentals, points, tier and rewards.
2. How we use your information
- To create and manage your account.
- To process, confirm and manage your rentals, verify driver eligibility and take payments.
- To show nearby locations and vehicles.
- To run the loyalty program.
- To contact you about your bookings and respond to support requests.
- To keep the Service secure, prevent fraud and abuse, and fix errors.
- To understand how the Service is used and improve it.
- To comply with legal obligations.
We do not sell your personal information, and we do not use it to track you across other companies' apps or websites.
3. Sharing your information
We share information only with:
- Payment processors, to process your card payments securely.
- Service providers who help us run the Service, such as cloud hosting and database providers, error monitoring, analytics, email delivery and mapping services. They may use your information only to provide services to us.
- Authorities, when required by law or to protect our rights, our customers or the public.
- A successor business, if Hermes Cars is involved in a merger, acquisition or sale of assets.
4. Data retention
We keep your information for as long as your account is active and as needed to provide the Service, meet legal, tax and accounting requirements, and resolve disputes. After that, we delete or anonymise it.
5. Your rights and choices
- You can view and update your account details in the app.
- You can withdraw location permission at any time in your device settings.
- You can ask us to access, correct or delete your personal data, or delete your account, by contacting us at the address below. Depending on where you live, you may have other rights under local law, such as the GDPR.
6. Security
We use reasonable technical and organisational measures, including encrypted connections (HTTPS), to protect your information. No method of transmission or storage is completely secure.
7. Children
The Service is not directed to children under 18, and we do not knowingly collect personal information from them.
8. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the "Last updated" date.